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18504811815

【市城市燃熱集團富泰熱力】辦實事解難題

用戶上門送錦旗

來源:富泰熱力      發布日期:2023-08-16

8月14日,家住昭君新村塞外苑8號樓3單元4樓中戶的張雯女士來到新華東分公司光華收費大廳,給光華供暖所塞外站梁昊站長送來一面印有“情系民生之困難  力解居民之冷暖”的錦旗,對他的暖心服務表示感謝。

微信圖片_20230815164201_副本.jpg

今年1月,張女士通過12345平臺聯系到光華供暖所,希望工作人員幫助她解決家中客廳暖氣不熱問題。接到用戶電話后,梁昊第一時間入戶排查,發現是老舊小區改造時,施工方將3單元3至5樓中戶暖氣管遺漏,沒有接入主管,導致客廳沒有暖氣。梁昊立即將此情況上報分公司,分公司領導派人實地查看后發現,該環路地溝里積水嚴重,此時施工會影響整棟樓用戶的正常用熱。按照分公司的安排,停暖后,梁昊帶領施工人員經過三天的奮戰從主管道單抽一根管道接入三單元,解決了客廳沒有暖氣的問題。施工結束后,張女士代表8號樓3單元居民為梁站長送來了錦旗,并握著梁昊的手連聲道謝,梁昊熱情地對張女士說:“不客氣,您是我們的熱用戶,我們為您服務是應該的,以后供熱方面有什么事,您就給我打電話?!?/span>


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